Payment Policy

Definitions
At Encourage Speech and Voice Therapy, PLLC, we define a patient as a person receiving speech/voice therapy services due to a diagnosis of a speech/voice disorder. We define a client as a person receiving training, education, or other elective services in the absence of a speech/voice disorder.

Quick Summary
Your credit/debit card on file will be charged after each session. Your card on file will also be charged for any late cancellation fees or no-show fees you may incur. Read our full Payment Policy below.

Self-Pay
Our practice operates on a self-pay basis. You (the patient/client) are responsible for paying us for the full cost of services you receive as well as any late cancellation or no-show fees you may incur.

Credit/Debit Card Payment
You are required to keep a credit/debit card on file with us. Your credit/debit card information will be securely stored in our payment system, Stripe via Zanda Health. We accept Visa, MasterCard, Discover, American Express, and bank-issued debit cards. Upon entering your card details, Stripe may authorize your card by performing a pending transaction in a small amount (e.g., $1). The pending transaction will disappear from your credit card account once the authorization process is complete.

Patient/client payments are due at the time service is provided. You authorize Encourage Speech and Voice Therapy, PLLC to charge your credit/debit card through Stripe via Zanda Health after each session. You agree that your credit card/debit card will be charged for services rendered as well as any late cancellation fees or no-show fees you may incur as described in our Attendance Policy.

Charges will typically appear on your credit card/bank statement as the merchant name ENCOURAGE VOICE, a shortened version of that merchant name, or the name of our payment processor (Stripe).

You understand that you must notify us immediately of changes to your credit/debit card information. Send us an email to office@encouragevoice.com; we will then send you a secure credit/debit card form where you will enter your updated information.

You certify that you are an authorized user of this credit/debit card and will not dispute these transactions with your credit card company or bank as long as the transactions correspond to the terms indicated in this authorization form. You acknowledge that credit card transactions could be linked to Protected Health Information.

You understand that this credit/debit card authorization will remain in effect unless you cancel it in writing by emailing us at office@encouragevoice.com.

Insurance Reimbursement for Patients
Encourage Speech and Voice Therapy, PLLC does not accept insurance as a payment method. We are not an in-network provider with any insurance plan. We do not participate in any direct contact with insurance companies.

Patients may be able to seek out-of-network reimbursement for therapy services. Upon request, we will provide you with a superbill (i.e., a detailed receipt) that you may submit to your insurance company for potential reimbursement. Prior to your first appointment, you are responsible for contacting your insurance company to inquire about eligibility, benefits/limitations, deductibles, requirements for a physician order/referral, etc.

Reimbursement is not guaranteed. Reimbursement amounts may be lower than our fees and insurance companies do not reimburse for late cancellation fees or no-show fees. In addition, your insurance company may not cover your services or may issue a denial of your reimbursement claim for a number of reasons. We do not participate in disputes with insurance companies regarding coverage or denials. You are still responsible for the full cost of our fees for services you receive and any cancellation or no-show fees you may incur.

Using our definition of clients, clients do not receive therapy services and would generally not be eligible for insurance reimbursement. You may contact your insurance company with any questions.

You understand that insurance benefits are not accepted as a payment method at Encourage Speech and Voice Therapy, PLLC. You are therefore waiving the use of your insurance benefits for services at this practice.

Refunds
In the case of a billing error (such as an overpayment for services received), we will issue a refund to your credit/debit card in the appropriate amount. Refunds will be processed within 30 days of the error being identified.