Attendance Policy
Introduction
Regular attendance, participation in therapy/training, and compliance with home programs are essential for your plan of care. At Encourage Speech and Voice Therapy, PLLC, we understand that life circumstances can change quickly. We respectfully ask that you follow the procedures below if you need to cancel or reschedule a session.
Quick Summary
Cancel at least 24 hours in advance of your session's start time to avoid fees. Read our full Attendance Policy below.
Appointment Cancellations
If you need to cancel a session, please notify us at least 24 hours before your session's start time. If you do not notify us of your cancellation at least 24 hours in advance, that is a late cancellation. In the event of a late cancellation, you will be charged 50% of the session fee.
No-Shows
If you miss a session without cancelling in advance of your session's start time, that is a no-show. In the event of a no-show, you will be charged the full session fee.
Late Arrivals
You must be present and available to start your session at the scheduled appointment time. Your provider will wait up to 10 minutes for you to be available to start the session. If you are up to 10 minutes late for your appointment, we will deduct that time from the allotted session time. If the appointment begins late because you were not present or available, you will still be charged the full session fee. If you are more than 10 minutes late for your appointment, we reserve the right to cancel the appointment and to consider you a no-show.
Late Cancellations/No-Shows Due To Emergencies
We understand that emergency circumstances may arise within 24 hours of your session's start time. Emergencies include sudden illnesses, injuries, accidents, and other unforeseen, urgent situations. Should you have an emergency within 24 hours of your session's start time, please notify us as soon as possible. With documentation, we may be able to apply the late cancellation fee or no-show fee to the price of a future session. This is strictly at the discretion of the practice. We reserve the right to make such decisions on a case by case basis.
How To Notify Us
If you need to cancel a session, please use one of these methods to notify us:
• Client Portal
• Phone call or text to (518) 880-2044
• Email to office@encouragevoice.com
If you'd like to reschedule, please do so in the Client Portal or let us know in your phone/email message.
Inclement Weather
We want all patients, clients, and staff to be safe in the event of inclement weather. If we determine that it is unsafe for your provider to travel to an in-person session, we will contact you as soon as possible to reschedule.
Staff Cancellations
If your provider is not able to attend your session for reasons such as illness, we will notify you as soon as possible.
Your Responsibilities
It is your responsibility to be aware of your appointments times. You may elect to receive appointment reminders from us. However, you are fully responsible for being present and available at the start of your sessions, regardless of receiving or not receiving appointment reminders.
If you miss, cancel, or arrive late to 3 consecutive sessions, we may suspend your services until scheduling issues can be resolved. You may be asked to pre-pay in full for future sessions.
You may terminate your services at any time for any reason. Please notify us of termination via email, phone, or when communicating with us during a session.