Privacy Policy
Effective Date: January 01, 2025
At Encourage Speech and Voice Therapy, PLLC ("we," "us," or "our"), your privacy is a priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit and interact with our website, www.encouragevoice.com (the "Site"). By using our services and providing your personal information, you agree to the terms and practices described in this Privacy Policy.
Information We Collect
We collect two types of information from users of our Site: Personal information and non-personal information.
Personal Information
Personal information refers to any information that can be used to identify an individual. This may include:
Contact information: Name, email address, phone number, mailing address
Health information: When you register for our speech/voice therapy services, we may collect medical and health-related information necessary for speech/voice evaluations, diagnosis, therapy sessions, elective services, and other aspects of your care.
Payment information: Credit/debit card details or other billing information for service payments
Account information: Username, password, and account details
We collect this information when you:
Schedule appointments
Fill out forms on our website and electronic health record software
Participate in evaluations and therapy sessions
Contact us directly (e.g., via email, phone, or contact forms)
Non-Personal Information
Non-personal information refers to data that does not identify you individually. This may include:
Browser type and version
Device type
IP address
Referral URLs (websites that directed you to our Site)
Time and date of access
Pages visited
We use this information to analyze trends, improve our Site, and enhance user experience.
How We Use Your Information
We use the information we collect for various purposes, including but not limited to:
Providing services: To offer speech/voice therapy services including evaluations, assessments, and treatment
Communication: To respond to your inquiries, schedule appointments, send reminders, and provide support
Billing and payment: To process payments and handle billing for therapy services
Improvement of services: To analyze the effectiveness of our services, improve our website, and enhance user experience
Legal compliance: To comply with legal requirements, including reporting obligations under state and federal law, such as the Health Insurance Portability and Accountability Act (HIPAA)
How We Protect Your Information
We take the security of your personal information seriously and employ physical, technical, and administrative measures to safeguard it. These include:
Data encryption: Using SSL encryption to secure the transmission of your personal and payment information
Access control: Limiting access to personal and health information to authorized personnel only
Regular audits: Conducting regular security audits and assessments to ensure our systems are secure
However, no method of data transmission or storage can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
Healthcare providers: We may share your health-related information with healthcare professionals, as necessary, for the provision of therapy services.
Service providers: We may engage third-party service providers (such as payment processors, hosting companies, or email service providers) to perform services on our behalf. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
Legal requirements: We may disclose your information if required by law, such as to comply with a subpoena, court order, or legal process, or to protect our legal rights or the safety of others.
Your Rights and Choices
In compliance with applicable laws, you have certain rights regarding your personal information. These include:
Access: You have the right to request access to the personal information we hold about you.
Correction: You can request that we update or correct any inaccurate or incomplete information.
Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions (such as retention for legal or operational purposes).
Opt-out of marketing: If you no longer wish to receive marketing communications from us, you can opt-out at any time by clicking the “unsubscribe” link in any email or by contacting us directly.
HIPAA rights: If you are a patient receiving speech/voice therapy services, you have specific rights under the Health Insurance Portability and Accountability Act (HIPAA), including the right to request copies of your health records, request amendments to your health records, and file complaints if you believe your rights have been violated.
To exercise any of these rights, please contact us using the information below.
Third Party Websites
Our Site may contain links to third party websites. We are not responsible for the privacy practices or content of these third party websites. We encourage you to review the privacy policies of any third party sites you visit.
Children’s Privacy
Our services are not intended for children and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the “Effective Date” at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
HIPAA Compliance Notice
If you are a client or patient, please note that your health information is protected under the Health Insurance Portability and Accountability Act (HIPAA). We are committed to safeguarding your privacy and ensuring that your protected health information (PHI) is used and disclosed only as permitted by HIPAA. For more information on our HIPAA practices, please refer to our HIPAA Notice of Privacy Practices available upon request.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
Encourage Speech and Voice Therapy, PLLC
Attn: Kay Hall
office@encouragevoice.com
(518) 880-2044